Ask A Question
Ask your question by entering it here, or choose from the list of frequently asked questions below:
My Bag Help FAQ News
We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.
You will have until 31/01/18 to return any orders placed between 31/10/17-24/12/17.
All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.
Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please log-in to your account to contact our Customer Service team.
|25 December||Monday||Christmas Day|
|26 December||Tuesday||Boxing Day|
|1 January||Monday||New Year’s Day|
|30 March||Friday||Good Friday|
|2 April||Monday||Easter Monday|
|7 May||Monday||Early May bank holiday|
|28 May||Monday||Spring bank holiday|
|27 August||Monday||Summer bank holiday|
|25 December||Tuesday||Christmas Day|
|26 December||Wednesday||Boxing Day|
Simply type a question into the box provided, and the FAQ system will return a brief answer, or a link to more information.
If you can't find what your are looking for please get in touch with our Customer Service Team and we will be happy to help.
There are 61 FAQs online
Most popular FAQs
- What are the Cashback Programmes when placing an order? ...
- How do I return an item?
- Where is my order?
- How will I know when my order has been ...
- What is your returns policy?
- When will I receive my refund?
- Why cant I sign into my account?
- Who will deliver my order?
- Where can I find your Terms and Conditions?
- Why cant I change the quantities in my basket? ...